Recruitment by Red Hat for Associate Manager, Technical Support

  • Company Name :-
  • Red Hat

  • Position :-
  • Associate Manager, Technical Support

  • Education Qualification :-
  • BE/BTech

  • Job Responsibilities :-
    • Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL)
    • Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers
    • Manage customer escalations with highly technical support requests from enterprise customers via the phone and the web; maintain a high level of customer satisfaction
    • Promote and guide continuous professional and personal development of team members
    • Improve knowledge management, customer-centric support, and issue problem-solving
    • Coordinate improvement programs for global support processes and procedures
    • Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests
    • Provide leadership in problem-solving, including proposing and discussing fixes, advising, and educating customers
    • Receive assignments in the form of objectives and define how to use resources to meet schedules and goals
    • Provide guidance to associates within the established company policies; recommend changes to policies and procedures
    • Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue
    • Follow processes and operational policies in selecting methods and techniques for obtaining solutions
    • Serve as an adviser to associates to meet schedules and resolve technical problems

  • Vacancies :-
  • Not Mentioned

  • Experience :-
  • Relevant

  • Salary Offered :-
  • Not Mentioned

  • Location :-
  • Pune

  • How to Apply :-
  • Click here to Apply

  • Official Website :-

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    Note -
    We do our best to verify all the details, but sometimes openings close or event cancels due to some reasons so we request you to please verify campus details on respective company's contact provided below each post before going to any walk-in or registration.