CampusKing






Recruitment by Red Hat for Associate Manager, Technical Support



  • Company Name :-
  • Red Hat

  • Position :-
  • Associate Manager, Technical Support

  • Education Qualification :-
  • BE/BTech

  • Job Responsibilities :-
    • Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL)
    • Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers
    • Manage customer escalations with highly technical support requests from enterprise customers via the phone and the web; maintain a high level of customer satisfaction
    • Promote and guide continuous professional and personal development of team members
    • Improve knowledge management, customer-centric support, and issue problem-solving
    • Coordinate improvement programs for global support processes and procedures
    • Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests
    • Provide leadership in problem-solving, including proposing and discussing fixes, advising, and educating customers
    • Receive assignments in the form of objectives and define how to use resources to meet schedules and goals
    • Provide guidance to associates within the established company policies; recommend changes to policies and procedures
    • Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer issue
    • Follow processes and operational policies in selecting methods and techniques for obtaining solutions
    • Serve as an adviser to associates to meet schedules and resolve technical problems

  • Vacancies :-
  • Not Mentioned

  • Experience :-
  • Relevant

  • Salary Offered :-
  • Not Mentioned

  • Location :-
  • Pune

  • How to Apply :-
  • Click here to Apply http://bit.ly/2zFJBbP

  • Official Website :-
  • https://www.redhat.com


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